Can I return or exchange my order?

All of our pieces are made to order, so we don’t accept returns or issue refunds unless there’s a clear defect. If something arrives damaged or incorrect, please email us at orders@thefrilledit.com within 2–3 days of delivery with your order number, a photo, and a short note describing the issue—we’ll make it right if we can. Exchange requests are welcome within 5 days of receiving your order and are subject to approval. All items must be in new condition and returned in their original packaging. Customers are responsible for return shipping. Final sale items are not eligible for exchange.

Do you inspect items before shipping?

Absolutely. Every pillow cover is made with care and carefully inspected before it leaves our studio. Issues are rare, but if something does slip through, just email us at orders@thefrilledit.com with your order number and a photo, and we’ll take care of it.

Can I change or cancel my order?

We get it—plans shift. If you need to make a change or cancel your order, email us at orders@thefrilledit.com within 24 hours of placing it. As everything is made to order, we begin processing soon after, so we can’t guarantee changes after that window—but we’ll do our best.

Where do you ship?

We currently ship within the U.S. and Canada. If you're shopping from elsewhere and falling in love with a pillow (we get it), email us at hello@thefrilledit.com — we’ll see what we can do.

How much is shipping?

We keep it simple: $15 flat rate for all orders — whether you're ordering one pillow cover or a full stack. This includes orders with or without pillow inserts.

How long will my order take?

Each pillow is made-to-order just for you. Please allow 5–7 business days for production, plus 3–5 business days for shipping. You’ll receive tracking info via email as soon as your order ships.

Do you offer rush shipping?

Not at this time — we like to take our time and get every detail just right. That said, if you're on a tight deadline, email us at orders@thefrilledit.combefore placing your order. We’ll always try to work a little magic if we can.

Do your pillow covers come with inserts?

Our covers are sold without inserts, so you can use your own—or grab the perfect fit through us when purchasing a cover. Insert options appear during checkout for select styles.

Can I buy inserts separately?

Inserts are exclusively available to customers purchasing (or who have purchased) our pillow covers. We don’t sell them individually—we like to keep things intentional.

What sizes do you offer?

We offer a range of signature sizes designed to layer beautifully and bring dimension to your space. Square Sizes: Classic, Signature, Grand, Grand Luxe. Lumbar Sizes: Petite Lumbar, Classic Lumbar, Signature Lumbar. Not sure which size is right for your space? Check out our size chart for a visual guide.

How do I care for my pillow covers?

Each cover comes with a coordinating care card and labeled tag, so you’ll know exactly how to treat it. While care instructions vary slightly by fabric, we recommend professional dry cleaning to keep your cover looking its best. We prioritize using natural, high-quality fabrics whenever possible—but sometimes we choose a synthetic or blended textile when the design calls for it. We believe in transparency, so you’ll always find the fiber content and material details listed on each product’s page.

Where are your covers made?

Every pillow cover is handmade in our small studio in Atlanta, Georgia. We produce in small batches and make each piece to order with care—no mass production, no shortcuts.

What kind of closures do your covers have?

We use invisible nylon zippers that closely match the color of the fabric for a seamless, elevated finish. Our Signature Lumbar pillows feature a soft nylon zipper with a brass pull for added polish. In an effort to align more closely with our sustainability goals, we're currently exploring alternative zipper options with a lower environmental impact.

Do you offer custom sizes or colors?

Not at this time. We're focused on perfecting our core collection, but we’re always open to hearing what you’d love to see next. Feel free to email hello@thefrilledit.com with any suggestions.

Will my pillow cover look exactly like the photo?

We do our best to ensure that the photos you see reflect each product as accurately as possible. That said, color can vary slightly from screen to screen, and natural fabrics like linen and cotton often have subtle texture or tone variations due to the nature of the fibers. These differences are part of what gives each piece its character — but rest assured, what you see is a very close representation of what you’ll receive.

How eco-friendly is your packaging?

We’re committed to reducing our environmental impact, which is why all of our packaging is fully recyclable. Please be sure to recycle the packaging materials once you’ve unwrapped your order. Thank you for helping us keep it green.

How are your pillows made?

All of our pillow covers are made to order in the USA using low-waste production methods. This helps us avoid overproduction and reduce textile waste—so every piece is made with care, not excess.

What materials do you use?

We thoughtfully source high-quality textiles for their texture, durability, and charm—so your pillows last beautifully over time. The specific material used for each pillow is listed on its product page, so you’ll always know exactly what you’re getting.

Do you use any plastic in your packaging?

No. Our packaging is fully recyclable and plastic-free, right down to the tape and tissue. We aim to ship beauty without the waste.

Why don’t you keep inventory in stock?

Everything we make is created to order. That means less waste, no overstock, and more intention in every piece we send your way. It’s better for the planet—and better for your space.

Do you offer personalized styling help?

Absolutely. Our complimentary Concierge service is here to make choosing easy—whether you need sizing guidance, styling suggestions, or help finding the perfect pairings. Just email us at hello@thefrilledit.com, and we’ll craft a personalized recommendation just for you.

To get started, you can include a few helpful details in your email:

The space you’re styling
Your style or color preferences
What sizes you’re interested in
A photo of your space (optional, but helpful)

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, Google Pay, PayPal, and buy now, pay later options like Klarna and Afterpay.

Is The Frill Edit hiring?

We're not actively hiring right now, but we’re always open to connecting with thoughtful, detail-driven individuals who love craftsmanship and small-batch production. We frequently hire for roles such as Batch Sewing Specialist, Operations Assistant, Social Media & Content Intern, E-Commerce Intern, and Digital Operations Assistant. If you're excited about the work we do, send your resume and a brief introduction to admin@thefrilledit.com. Let us know which role you're interested in and what draws you to The Frill Edit. While we may not respond immediately, we review every submission and will reach out when the right opportunity opens up.

Can I send an order as a gift?

While we don’t offer formal gift packaging just yet, every order from The Frill Edit is wrapped with care in our signature style—beautiful, sustainable materials that feel like a gift in themselves. Each package includes an envelope with care instructions and thoughtful presentation. If you're sending a gift, feel free to email us at orders@thefrilledit.com after placing your order. We’ll remove pricing from the packing slip and make sure it arrives presentation-ready.

Do you offer discounts or promotions?

We offer 15% off your first order when you subscribe to our emails, and we provide free shipping on orders over $300. We also include surprise codes and early access offers in our newsletters—so be sure to join to stay in the loop.

Having trouble using our site?

We want your experience on our site to be easy and enjoyable. If you're having trouble checking out, viewing content, navigating with assistive technology, or simply need a little help, we’re here. Email hello@thefrilledit.com and let us know what you’re experiencing—we’ll do our best to assist or provide an alternative way to place your order.

Do you Offer Samples?

We don’t offer swatches as part of our regular shopping experience — The Frill Edit is built around curated collections designed to be experienced as a whole. We photograph each piece in detail and in styled settings so you can see how the fabric moves, layers, and feels within a space.

That said, if you’d like to request a small sample before committing, please reach out to us at orders@thefrilledit.com. We’re happy to accommodate special requests whenever possible.